CONFIGURATION
Documented settings, installation and expected behavior.
SUPPORT
Support starts with reproducible information.
Check the documentation, collect the relevant environment details, then send a report that can be investigated without guesswork.
01CHECK DOCS
↓Configuration, requirements and known behavior.
02COLLECT DIAGNOSTICS
↓Versions, logs and exact reproduction steps.
03SEND REPORT
Use the secure support form below.
SUPPORT SCOPE01 02 03 04
COMPATIBILITY
Tested OpenCart/PHP combinations and listed dependencies.
DEFECT REPORTS
Reproducible bugs with relevant versions and logs.
BOUNDARIES
Unrelated theme repair and unbounded third-party debugging stay out of scope.
BEFORE CONTACTING SUPPORT
SHARE THE DETAILS THAT MATTER.
01Extension version
02OpenCart version
03PHP version
04Steps to reproduce
05Relevant logs without secrets
CONTACT
SEND A SUPPORT REQUEST.
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