Support starts with reproducible information.
Use the documentation first, collect the relevant environment details, then contact Fencair with a report that can be reproduced and investigated.
Search setup guides, configuration references and known issues.
Gather versions, relevant logs and exact steps to reproduce.
Send the prepared report through the secure contact form below.
What Fencair support covers.
Support is scoped around Fencair products, tested environments and reproducible problems. This keeps investigations specific and maintainable.
Configuration issues
Questions about documented settings, installation and expected extension behavior.
Compatibility questions
Clarification of tested OpenCart/PHP combinations and listed dependencies.
Defect reports
Reproducible bugs with relevant logs, versions and exact steps to reproduce.
Out of scope
Unbounded store customization, unrelated theme repair or unsupported third-party debugging.
Share the right details.
Useful environment information reduces back-and-forth and makes a technical report actionable.
The exact Fencair extension version or build.
Your store's full OpenCart version.
Your server's active PHP version.
A concise sequence plus relevant logs or screenshots.
Send a support request.
Use this form for product questions, compatibility questions, documentation issues and reproducible defect reports.
Include exact versions where relevant.
Describe the expected and actual result.
Attachments are not accepted yet; reference screenshots or logs without secrets.